Skincare can be confusing. We’d rather not add to it. Here’s what you need to know about our products, ingredients, routines, orders and all the other stuff people ask us.

PRODUCTS & ROUTINES
What products are right for me?
Do I really need a complicated skincare routine?
What order should I use my face products?
Can I use Surly Girl products every day?
How should I store my products?
Why does my product look or feel slightly different from the last one?

INGREDIENTS & FORMULATION
Are your products natural?
Where do your ingredients come from?
Are your products suitable for sensitive skin?
Do you use synthetic fragrance?
Are your products vegan?
Are your products tested on animals?

SOAP & HANDMADE PRODUCTS
What is cold-process soap?
Why is handmade soap different from commercial soap?
Why does your soap selection change?
How should I store my soap between uses?

ORDERS & SHIPPING
How quickly will my order ship?
Where do you ship?
What happens if my order arrives damaged?
Can I return or exchange a product?
Why can’t I order body butter during the summer?